At Electreasures, we are dedicated to providing exceptional support to ensure your shopping experience is seamless and enjoyable.
Our customer service team is available to assist you with any inquiries or issues. Whether you need help with product information, order tracking, or returns, we are here to help.
Secure Checkout
Our checkout process is PCI compliant and uses industry-standard SSL encryption to keep your information safe.
Free Shipping
Enjoy our high-quality headphones without having to worry about any shipping costs on all orders within the United States.
Customer support
Customer support team is always here to help. We offer multiple ways to get in touch, including email and live chat.
Frequently Asked Questions
We offer free shipping on all orders over 100.Forordersunder100, a flat shipping fee of $10 will be applied. Please allow 3-5 business days for order processing and 5-7 business days for standard shipping. Expedited shipping options are also available at checkout.
We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase, you can return it to us within 30 days of receipt for a full refund. Please note that the product must be in its original packaging and unused. Return shipping costs are the responsibility of the customer.
Yes, we do offer discounts and promotions on a regular basis. Please check our website for the latest offers and subscribe to our email list to receive updates on special deals and promotions.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order on the shipping provider's website. If you have any issues with tracking, please contact our customer support team.
You can contact our customer support team via email at support@electreasures.com, by phone at +86-18925229384, or through our live chat feature on the website. Our team is available Monday through Saturday, 9 AM to 6 PM.
We accept a variety of payment methods including credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. Please note that we do not accept cash on delivery or checks.
Yes, we do ship internationally. However, please note that shipping costs and delivery times may vary depending on the destination country. You will be able to see the shipping cost estimate during checkout.Yes, we do offer discounts and promotions on a regular basis. Please check our website for the latest offers and subscribe to our email list to receive updates on special deals and promotions.
Yes, we do offer custom product options. We understand that every customer has unique needs and preferences, so we strive to provide personalized solutions. Whether you need a custom logo, color, size, or other modifications, our team can work with you to create the perfect product for your needs. Please contact our customer support team for more information and to discuss your custom order.